| 摘要： | Caring is a central focus of nursing,and patient satisfaction is critical indicator of nursing care quality.The aim of this study was to determine the effects that a care workshop exerted on nurse caring behaviors as perceived by patients and reflected by patient sat'sfaction.A quasl-expert-mental,pretest-posttest design without a control group was applied.The intervention consisted of several facets:1)formal educational sessions twice a week for six week,2)an angel-master mentorship activity,and3)posts of exemplary caring behavior and stories.A demographic ques-tionnaire,the Modified Nurse Caring Behaviors Inventory,and the Hartford Hospital Satisfaction Survey were used in this study.Descriptive statistics were analyzed to evaluate participant demo-graphic characteristics.Paired t tests were used to determine the effects of a care workshop on nurse caring behaviors as perceived by patients and reflected by patient satisfaction.Of the 236 patients enrolled,49.6% were women and 57.2%were admitted to medical-surgical units.Female patients rated nurse caring behaviors higher and reported greater patient satisfaction than did male patients on the pretest(p<0.05)and 6-week posttest (p<0.01).Patient with medical-sur-gical admissions rated nurse caring behaviors higher ans reported greater patient satisfaction than patients with emergency admissions did on the pretest and 6-week posttest (p<0.01)Nurse caring behaviors and patient satisfaction were positively correlated on the pretest (p<0.05) and 6-week posttest (p<0.01).Patient satisfaction scores increased after the intervention compared with the pretest scores (p=0.000).Caring educational programs for nurses are commonly re-garded to be an essential strategy for promoting care knowledge and practice and improving pa-tient satisfaction.According to the favorable results of this study,care workshops must be pro-vides to nurses in other units or hospitals in future studies. |
